Q.What system requirements do I need to run this Web site?

The minimum system requirements to run freshisland.com are:

• Explorer 5.0 or higher
• Netscape 4.7 or higher
• Super VGA 256-color monitor
• Mouse or compatible pointing device
• The amount of RAM recommended by your Web browser vendor.
• A display resolution of 800x600 or greater
• Browser settings must enable cookies (for more info on ‘cookies’ see the SECURITY section below

Q.What is the freshislandfish.com website used for?

We have collected product and industry information over the past 27 years and have made this information available to our customers online at freshislandfish.com. Here you will find product information, seasonal information, online ordering options, past invoices, and the ability to monitor your food costs using our exclusive Food Cost Maintenance program.

Q. Can I use the site without registering?

The information reachable from the top and left margin is accessable for unregistered users. Thus you can get information about our Company, Hawaii Seafood Products, recent Press, and many amazing Recipes from Hawaii’s most renowned Chefs. For our registered users, we offer specific Product Details, access to past Invoices, and our exclusive online Food Cost Reporting system .

Q. Why should I register?

Registration is absolutely free and only a registered user will be able to utilize all the facilities on the site. You may place your orders online, check past invoices, monitor your food costs, and much more only if you are a registered user.

Similarly, your purchase history details are captured and used to generate our exclusive Food Cost Maintenance program. This program is available to registered users only and appears in the left margin once you are logged in as ‘Reports’. For more details, refer the section on "Managing My Account".

Q. How do I sign up to be a Registered User?

Just click on "Sign up Now" in the left margin on your screen and follow the instructions carefully. Be sure to give a reachable email address as we will send your username and password to the email address registered with us.

Q. Is registering free of charge?

Yes. Registering with www.freshislandfish.com is absolutely free.

Q.How does a registered user log in?

Enter your username and password then click on the "Login" button in the Member Login box.

Q.What do I do if I forget my Password?

Go to the Help menu and click on "Forgot Password?" which appears in the left margin. We will send you your password to the email address you registered with the site. This is to avoid unauthorized usage of your Account.

Q.Why does nothing happen when I sign in? When I sign in to freshislandfish.com, the screen flashes, and then returns to the Sign In page.

This problem can be caused by one of the following:

• Your Member ID or password is typed in incorrectly. Make sure your CAPS ON button is not turned on.
• Check to be sure you’ve spelled your Member ID and password correctly. If you’ve forgotten either or both, you can use email us at info@freshislandfish.com to get the information you need.
• Some browsers do not support secure sign in. If you are using a proxy server to access the Internet, the proxy server may not support secure sign in. (In other words, if you are not directly connected to the Internet and are going through a gateway or firewall, you may not be able to use secure sign in.) Try signing in again, but this time click the without a secure connection link.
• To avoid problems, it is recommended that you use the most current version of your preferred browser.

ACCOUNT INFO

Q.How do I manage my account?

• Account Info – After you have logged in, you will see "My Account" in the left margin. Click on it to reach the page offering you various options as given below:

REPORTS

• Allows you to view our exclusive Food Cost Maintenance Reports and past invoices.
• To view reports click in the left margin on the week to date, month to date, or year to date option and wait a minute for the data to appear. These reports are generated from actual purchases and are calculated real time.

SECURITY

Q.Is my personal information protected?

Your right to privacy and protection of your personal information is of concern to us. Your personal information will be used only to contact you. It will not be given to any third parties.

Q.What is a "cookie" and what should I do about cookie warnings?

A cookie is a tiny packet of information passed between your browser and a Web site such as Freshislanfish.com. We use cookies to verify your identity and the fact that you’re properly signed in. Each time you make a request to Freshislandfish.com, a cookie attaches itself to your message like a name tag. Accepting the cookie is like writing your name on the name tag; it identifies the message as yours so that you can continue using the site without having to sign in again. To use Freshislandfish.com, it is necessary to accept cookies.

If you would prefer not to receive a warning every time Freshislandfish.com sends a cookie to your browser, you can deactivate the warning message. Directions for some popular browsers follow:

• Microsoft Internet Explorer 4.0: On the View menu, click Internet Options. Then, on the Advanced tab, click the "Always accept cookies" option.
• Microsoft Internet Explorer 5.0: On the Tools menu, click Internet Options. Then, on the Security tab, click Default level. Click Apply, then click "OK."
• Netscape Navigator 3.0: On the Options menu, click Network Preferences. Then, in the "Show an alert before…" box on the Protocols tab, clear the "Accepting a cookie" box.
• Netscape Navigator 4.x: On the Edit menu, click Preferences. Choose the Advanced category. In the cookies dialog box, choose either "Accept only cookies that get sent back to the originating server" or "Accept all cookies." Be sure to clear the "Warn me before accepting cookies" checkbox.
• AOL: On the Preferences menu, click the Advanced tab. Clear the "Warn before accepting ’cookies’" box.